Shipping Policy

Shipping Policy – Velloo

Thank you for shopping with Velloo! We strive to ensure a smooth and timely shipping experience for all our customers. Below is an overview of our shipping process.

1. Shipping Rates & Delivery Time

  • Standard Shipping: We offer affordable standard shipping rates based on your location. Delivery times for standard shipping typically range from 5-10 business days depending on your destination.
  • Expedited Shipping: If you need your order sooner, we also offer expedited shipping options at checkout. Delivery for expedited shipping is generally 2-4 business days.
  • Free Shipping: We offer free standard shipping on orders over [insert amount, e.g., $50]. This applies to domestic orders only.

Please note that delivery times are estimates and can vary depending on the courier and shipping destination.

2. Processing Time

  • Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
  • If there is a delay in processing your order, we will notify you via email as soon as possible.

3. Shipping Locations

  • We currently ship to [list of countries or regions you ship to, e.g., domestic orders within the United States or international orders].
  • We do not currently ship to [list any exclusions, e.g., P.O. boxes or certain countries].

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email, which will allow you to track the progress of your shipment.
  • You can also track your order directly on our website by visiting the "Order Tracking" section [insert link if applicable].

5. Shipping Delays

  • While we make every effort to ensure your order arrives on time, delays can sometimes occur due to factors beyond our control, such as weather, courier delays, or customs processing (for international shipments).
  • In the event of a significant delay, we will notify you and work to resolve the issue as quickly as possible.

6. International Shipping

  • For international orders, please note that shipping times may vary, and additional customs duties or taxes may apply depending on the destination country.
  • Customers are responsible for any customs fees, taxes, or import duties imposed by their country. These fees are not included in the shipping cost and will be billed separately by the customs office.

7. Missing or Damaged Items

  • If your order arrives damaged or you believe it has been lost in transit, please contact us immediately at [your contact email] with your order number and a description of the issue.
  • We will work with you to resolve the problem, including offering a replacement or refund if necessary.

8. Address Accuracy

  • Please ensure that the shipping address you provide is correct and complete. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
  • If you realize there’s an error in your shipping address after placing an order, please contact us as soon as possible so we can make the necessary changes before your order ships.

9. Shipping Updates

  • We occasionally offer promotions or sales events that may affect shipping times due to higher order volumes. If there are any significant delays during such times, we will notify you via email or on our website.

Questions?
If you have any questions about shipping or need assistance with your order, feel free to reach out to our customer support team at [your contact email].